Refund Policy

Last Updated: July 29, 2026

This policy supplements Section 7 of the Terms of Service and applies to all payments made through SoulMen, whether pay-as-you-go credits or a subscription plan.

1. General rule

Payments are non-refundable except in the specific situations below, or where required by applicable law.

2. When you are entitled to a refund or credit

• The audit never ran. If a credit is deducted (or a charge is made) but the pipeline fails to produce a result due to an error on our side — not a document you uploaded being unreadable or corrupted — we will refund the credit or issue an equivalent credit to your account.
• Duplicate charge. If the same audit or subscription period is billed more than once due to a processing error, the duplicate is refunded in full.
• Billed but not delivered. If a subscription period is charged and you are unable to access the Service for the majority of that period due to an outage on our side, we will credit the affected period.

3. When a refund is not available

• You disagree with a finding. SoulMen is a readiness check, not a guarantee of portal acceptance (see the Known Limitations document referenced in the Terms of Service). A completed audit that runs correctly but flags something you didn't expect, or misses something a buyer portal later rejects, is not grounds for a refund on its own.
• The document you uploaded was the problem. Illegible scans, wrong files, or documents in a format the Service doesn't support are not billing errors.
• Change of mind after a completed audit. Once an audit has run and returned a result, the credit or charge for it is final.

4. Subscription cancellation

Growth and Scale subscriptions are currently set up manually (self-serve cancellation is not live yet). To cancel, email soulmenuae@gmail.com. Cancellation takes effect at the end of the current billing period; we do not pro-rate partial periods.

5. How to request a refund

Email soulmenuae@gmail.com with your account email and the affected charge or audit. We aim to respond within one business day and resolve valid requests within five business days.