Terms of Service

Last Updated: August 14, 2026

Welcome to SoulMen ("the Service"). SoulMen is not a registered company. It is an independent project offering the Service to subcontractors and vendors in the United Arab Emirates, built and operated jointly by Tanmay Patil and Parth Salunkhe (together, "we", "us", or "our"), based in India. By accessing or using the Service, you agree to be bound by these Terms of Service ("Terms") on behalf of the organization you represent ("Customer", "you"). If you do not agree to these Terms, you may not access or use the Service.

1. Acceptance of Terms

By subscribing to or using the Service, you represent that you have the authority to bind your organization to these Terms. These Terms govern your access to the document verification platform, user authentication system, and compliance checklist engines.

2. Description of the Service

SoulMen is a digital assistant designed to help UAE subcontractors pre-evaluate their tender package completeness prior to client submissions. The platform:

• Classifies uploaded files (e.g., trade licenses, chamber certificates, HSE policies).
• Extracts metadata and highlights critical items (e.g., expiry dates, signatures, stamps).
• Flags missing files based on selected buyer requirement checklists.
• Produces downloadable readiness reports and checklists.

SoulMen is not a legal-tech platform, contract-analysis platform, or ERP. We do not provide legal advice, financial advice, or certifications. The Service is a helper tool to optimize your review workflow; it does not guarantee your tender package's acceptance by any client, government agency, or portal.

3. Account Security and User Credentials

• Access is granted at the organizational level through our authentication provider, Clerk. Sign-in and session management are handled entirely by Clerk — we do not receive, process, or store your password ourselves. Any actions taken under an authenticated session are attributed to your organization.
• Named user accounts (email-based) belong to individual team members within your organization. Users are responsible for all decisions, manual classification changes, or compliance overrides recorded under their own accounts.
• You agree to notify us immediately of any unauthorized access to your organization's account or suspected security breach.

4. Customer Content and Data Ownership

• You retain all ownership, intellectual property rights, and responsibility for the files you upload and the metadata extracted from them ("Customer Content").
• You represent and warrant that you have all necessary rights, consents, and permissions to upload Customer Content, including personal data, corporate signatures, and financial information.
• Uploaded content is processed and stored in accordance with our Privacy Policy. Customer Content is automatically deleted 90 days after analysis.

5. Third-Party AI Models and Verification Disclaimers

The Service relies on third-party artificial intelligence models (such as Google Cloud Vertex AI or Gemini APIs) to classify files and extract text.

• AI outputs may contain errors, omissions, or hallucinations.
• The Service is designed as an interactive tool. Every AI-assisted finding, extracted date, or missing-file alert must be reviewed and approved by a qualified human representative of your organization.
• You agree that you will not submit any tender package or execute business decisions relying solely on unverified AI outputs. We make no warranty that the Service's outputs are 100% accurate, complete, or legally compliant.

5A. Your Review Obligation

The Service produces findings for human review — flags, extracted values, and completeness checks against a buyer requirement checklist. It does not generate, alter, or submit your documents, and it does not decide what you submit.

• Your organization's qualified representative is solely responsible for reviewing every finding, deciding whether to act on it, and for the final content and submission of your tender package.
• The Service never alters, generates, or submits Customer Content on your behalf. Any export (PDF, ZIP, or Excel) is a copy of what you uploaded, reorganized and annotated — never content invented by the Service.
• A result from the Service is not a guarantee of buyer or portal acceptance. Contact us for our current Known Limitations document, which describes what the Service does not do.

6. Service Availability and SLA

We endeavor to maintain the Service's availability, but do not guarantee uninterrupted access.

• A 99.9% uptime monthly Service Level Agreement (SLA) is available only under a dedicated Enterprise deployment architecture (multi-replica hosting, a separately provisioned worker tier, and a paid-tier AI provider quota), and only when contracted separately in an Enterprise Order Form. It is not offered on the standard shared-infrastructure Service.
• Outside of a contracted Enterprise SLA, the Service is provided on a best-effort availability basis, with no uptime guarantee or service credit entitlement.
• In the event of standard API outages or provider-side rate limits, our system is equipped with automated key rotation and circuit breakers to fail gracefully and prevent data corruption.

7. Fees, Billing, and Free Audits

• Free audit. Each Customer organization is entitled to one (1) free audit. Unlocking it requires saving a valid payment method on file with our payment processor, Polar — we do not ourselves receive or store your card details (see Privacy Policy §4). The free audit itself is provided "AS IS," with no warranty, no SLA, no indemnity, and no support obligation beyond what Section 6 already provides for the Service generally, and either party may discontinue it at any time.
• From your second audit onward, the payment method on file is charged automatically for each completed audit, at the rate disclosed to you at the time you saved your card (currently AED 200 per audit, covering up to 30 documents in a single ZIP archive or individual upload, subject to change on notice). You will always see, in-app, how many audits you've used and whether your next audit is free or chargeable, and you can remove your saved card at any time — removing it stops all future automatic charges.
• We only charge for an audit that actually completes. If the pipeline fails to produce a result due to an error on our side, no charge is made and any credit already deducted is refunded — see our Refund Policy §2.
• Subscription plans (where offered) are billed on a monthly or annual basis based on your tier and file quota limits. Fees are billed in UAE Dirhams (AED) or US Dollars (USD). All payments are non-refundable, except as required by law or as set out in our Refund Policy.
• Overages (exceeding your monthly page or document count limit) are charged at the rates specified in your plan order form.
• We reserve the right to suspend access to the Service for accounts with outstanding invoices exceeding 30 days past due.

8. Accuracy Benchmarking

With your organization's separate, opt-in consent (off by default, toggled in your workspace settings), we may retain copies of the documents you upload beyond the standard 90-day retention window described in our Privacy Policy §5, for the sole purpose of measuring and improving the accuracy of the Service — comparing its extracted findings against a hand-verified ground truth. This is not model training: your documents are never used to train, fine-tune, or otherwise improve any third-party AI model, and this benchmarking use does not change that commitment.

You may revoke this consent at any time from your workspace settings; revocation triggers deletion of any retained benchmark copies. Opting in is never required to use the Service, and declining or revoking has no effect on your access, pricing, or audit results.

9. Geographic Scope

The Service is offered to business customers located in the United Arab Emirates. If you access or use the Service from outside the UAE, you do so on your own initiative and are not an authorized user under these Terms; we make no representation that the Service complies with the laws of any jurisdiction other than the UAE.

10. Limitation of Liability

SoulMen is not a registered company. This Section is a limitation of liability agreed between you and Tanmay Patil and Parth Salunkhe personally, as the individuals operating the Service — it is a contractual term, not a claim of corporate limited-liability status.

To the maximum extent permitted by applicable law, Tanmay Patil and Parth Salunkhe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues (including losses due to missed tender deadlines, disqualified bids, or regulatory penalties) arising out of or relating to your use of or inability to use the Service.

Our total liability for all claims under these Terms is limited to the greater of (i) the fees paid by you to us in the twelve (12) months preceding the event giving rise to liability, and (ii) US $100 — so that a Customer using only the free audit is never left with a liability cap of zero.

11. Governing Law and Jurisdiction

SoulMen is offered as a service to customers in the United Arab Emirates; the individuals operating it (Tanmay Patil and Parth Salunkhe) are based in India. These Terms, the Privacy Policy, and any disputes arising out of them shall be governed by and construed in accordance with the federal laws of the United Arab Emirates and the local laws of the Emirate of Dubai, reflecting the market the Service is offered into.

Any dispute, controversy, or claim arising out of or in connection with these Terms, including their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the Courts of the Emirate of Dubai, United Arab Emirates.

12. Contact Us

For legal notices or questions regarding these Terms, please contact us:

• Email: [email protected]
• Operated by: Tanmay Patil and Parth Salunkhe, jointly, as an independent project based in India, offering the Service into the United Arab Emirates. SoulMen is not a registered company and has no mailing address at this time — the email above is the current point of contact.