Terms of Service

Last Updated: July 1, 2026

Welcome to VendorReady ("the Service"), operated by SoulMen Tech LLC ("we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms of Service ("Terms") on behalf of the organization you represent ("Customer", "you"). If you do not agree to these Terms, you may not access or use the Service.

1. Acceptance of Terms

By subscribing to or using the Service, you represent that you have the authority to bind your organization to these Terms. These Terms govern your access to the document verification platform, user authentication system, and compliance checklist engines.

2. Description of the Service

VendorReady is a digital assistant designed to help UAE subcontractors pre-evaluate their tender package completeness prior to client submissions. The platform:

• Classifies uploaded files (e.g., trade licenses, chamber certificates, HSE policies).
• Extracts metadata and highlights critical items (e.g., expiry dates, signatures, stamps).
• Flags missing files based on selected buyer requirement checklists.
• Produces downloadable readiness reports and checklists.

VendorReady is not a legal-tech platform, contract-analysis platform, or ERP. We do not provide legal advice, financial advice, or certifications. The Service is a helper tool to optimize your review workflow; it does not guarantee your tender package's acceptance by any client, government agency, or portal.

3. Account Security and User Credentials

• Access is granted at the organizational ("tenant") level using a secure API key. You are solely responsible for protecting your API keys from unauthorized disclosure. Any actions taken using your key are attributed to your organization.
• When named user accounts are configured, individual credentials (email and password) must be kept confidential. Users are responsible for all decisions, manual classification changes, or compliance overrides recorded under their accounts.
• You agree to notify us immediately of any unauthorized access, leak of API keys, or security breaches.

4. Customer Content and Data Ownership

• You retain all ownership, intellectual property rights, and responsibility for the files you upload and the metadata extracted from them ("Customer Content").
• You represent and warrant that you have all necessary rights, consents, and permissions to upload Customer Content, including personal data, corporate signatures, and financial information.
• Uploaded content is processed and stored in accordance with our Privacy Policy. Customer Content is automatically deleted 90 days after analysis, unless configured otherwise by your pricing plan.

5. Third-Party AI Models and Verification Disclaimers

The Service relies on third-party artificial intelligence models (such as Google Cloud Vertex AI or Gemini APIs) to classify files and extract text.

• AI outputs may contain errors, omissions, or halluncinations.
• The Service is designed as an interactive tool. Every AI-assisted finding, extracted date, or missing-file alert must be reviewed and approved by a qualified human representative of your organization.
• You agree that you will not submit any tender package or execute business decisions relying solely on unverified AI outputs. We make no warranty that the Service's outputs are 100% accurate, complete, or legally compliant.

6. Service Availability and SLA

We endeavor to maintain the Service's availability, but do not guarantee uninterrupted access.

• A 99.9% uptime monthly Service Level Agreement (SLA) is available only under a dedicated Enterprise deployment architecture (multi-replica hosting, a separately provisioned worker tier, and a paid-tier AI provider quota), and only when contracted separately in an Enterprise Order Form. It is not offered on the standard shared-infrastructure Service.
• Outside of a contracted Enterprise SLA, the Service is provided on a best-effort availability basis, with no uptime guarantee or service credit entitlement.
• In the event of standard API outages or provider-side rate limits, our system is equipped with automated key rotation and circuit breakers to fail gracefully and prevent data corruption.

7. Fees, Billing, and Subscriptions

• Access to the Service is billed on a subscription basis (monthly or annually) based on your tier and file quota limits.
• Fees are billed in UAE Dirhams (AED) or US Dollars (USD). All payments are non-refundable, except as required by law.
• Overages (exceeding your monthly page or document count limit) are charged at the rates specified in your plan order form.
• We reserve the right to suspend access to the Service for accounts with outstanding invoices exceeding 30 days past due.

8. Limitation of Liability

To the maximum extent permitted by UAE law, SoulMen Tech LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues (including losses due to missed tender deadlines, disqualified bids, or regulatory penalties) arising out of or relating to your use of or inability to use the Service.

Our total liability for all claims under these Terms is limited to the fees paid by you to us in the twelve (12) months preceding the event giving rise to liability.

9. Governing Law and Jurisdiction

These Terms, the Privacy Policy, and any disputes arising out of them shall be governed by and construed in accordance with the federal laws of the United Arab Emirates and the local laws of the Emirate of Dubai.

Any dispute, controversy, or claim arising out of or in connection with these Terms, including their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the Courts of the Emirate of Dubai, United Arab Emirates.

10. Contact Us

For legal notices or questions regarding these Terms, please contact us:

• Email: legal@soulmen.ae
• Address: SoulMen Tech LLC, Dubai Internet City, Dubai, United Arab Emirates